Frequently Asked Questions

Liquids, explosives, flammable liquids, toxic materials and perishables or Food Items. Please contact us if you have any questions regarding a specific item.

There will always be that extra closet or piece of furniture that was not accounted for. Use our Size Calculator to help determine what size best fits your needs.

While all items should be stored clean to avoid any degrading, pay close attention to kitchen items (microwave, toaster, stove, refrigerator). Make sure to remove any crumbs or food particles to protect your items and your neighbor’s items from pests.

Start by gathering as many boxes as you think you will need, as well as tape, markers, and packing material (e.g., foam shipping noodles, bubble wrap, packing paper or towels).

Create an inventory list of your items, including numbering your boxes and what is stored in each box. Keep it in a safe place (at home or in a safe deposit box) away from the unit so it doesn’t get lost.

Prepare your space by placing a protective cover on the floor under your household items.

Place your storage items on 2×4 boards or on pallets to guard against dampness. Any floor may become cold and damp.

Do not store anything COMBUSTIBLE (e.g., paint thinner, gasoline, solvents, oil, or paint). Lawnmowers, blowers, etc. must be drained of fuel and oil. We take the safety of our occupants very serious as well as the integrity of our facility. If any damage is caused by the content of your storage unit, you will be held monetarily responsible.

Plan your storage space. Place items that you may need to access in the front of the unit.

Try to leave an aisle down the center of the storage unit for easier access. Leave a small space between the walls and boxes to allow for air circulation.

Put furniture in first and stack boxes on top. (Always use a blanket to protect furniture from scratches.) Stack heavier boxes on the bottom and lighter boxes on top.

Be sure your boxes are strong enough to hold 25-30 pounds (although we suggest not putting too much in each box). When possible, plastic bins are recommended.

List contents of boxes on all four sides; number the boxes and seal with tape.

Dishes and glasses should be wrapped in paper and packed in sturdy boxes or plastic bins. Stack them on top. Do not use newspaper or magazines. The ink may stain the contents.

Fragile pictures and mirrors should be wrapped in cardboard, marked “FRAGILE” and stacked on end.

Furniture with drawers can be utilized as storage places for pictures, knick-knacks, china, silverware, small items, etc. Wrap them in tablecloths, towels, or blankets to prevent breakage.

Larger appliances make excellent “packaging cases” for blankets, towels, tablecloths and clothes.

Put TVs and other electronics in the rear of your unit.

Shovels, hoes, rakes, and hoses can be stored together in empty trash cans. Stack extra cans inside each other.

Tables that have removable legs should be broken down to save space.

Avoid placing sharp or heavy objects on top of upholstered furniture or where it is subject to fall.

Wrap all cushions in plastic to protect against dust and possible pests.

Thoroughly wrap the mattress in plastic and secure the plastic with packing tape to create a tight seal. If possible, do not use thick plastic covers, as these are more likely to trap in the moisture. A light, breathable plastic is ideal. For long-term storage, consider purchasing a high-quality mattress bag (with no holes or tears). These covers are designed to prevent mold and ensure the mattress stays dry. It’s entirely okay to carry your mattress upright, but once you place it inside your storage unit, lay it flat to mimic its natural positioning. Mattresses need to be stored flat because eventually the coils and inner-workings of a side-stored mattress will settle out of their proper position, destroying the cushion.

Wipe any items made of metal – bikes, metal tables, tools, etc. – with machine oil to prevent rusting.

We accept Mastercards, Visa, and Visa Debit

Manage your payment methods by logging into your account in the upper right hand corner of our website. Once in the account, go to “Settings” and then selecting “My Payment Methods.” From there, you can add or delete the payment methods on your account.

All of our leases are month-to-month and we do not prorate move out. If you have moved out by the first of the month, you will not be billed for that month.

You will need to provide notice before the month you plan to move out. For example, if you are planning to move out in January, notice should be turned in by December 31st.

From time to time, there may be a minimal adjustment to your rental rate. We strive to provide the most competitive rates, but we also want to maintain the best facilities in the industry.

In the event of an emergency or hardship, please contact your facility manager.

Your rental fees are always due on the first of the month.

Rent is always due on the first of the month. You can pay online, set up autopay, or pay a day early. Our customer service center is also available to take payment every day except Christmas.

​Absolutely! Simply log in to “My Account” in the upper right hand corner of our website.

From the main screen, scroll down to the “Payment” section. Use the dropdown to select or add your payment method. Next, use the “Payment Amount” dropdown to select “Balance Due” or “Upcoming” and then choose how many months you wish to pay.

Once you’ve decided your payment amount and how much to pay, click “Pay Now” and the payment will be processed.

Simply click “Pay Bill” in the upper right hand corner to log into your account to make a payment.

We also offer autopay so you don’t have to worry about your bill each month.

​You can save time on moving day by renting online and submitting payment then. Following the initial payment, the second month will be free, and then payments are due at the first of the month.

No, we do not report to the credit bureaus.

No, we do not accept partial payments under any circumstances.

No, rent is due on the 1st of every month. Please check your lease for more information regarding the delinquency process.

If you are not going to be able to pay your bill at the first of the month, contact your facility manager as soon as possible.

Rent is due on the 1st of every month. Refer to your country, state, or provincial guidelines and please check your lease for more information regarding the delinquency process.

It is not our intention to auction away your belongings. You will be notified multiple times before an auction occurs, so you have more than enough time to resolve your delinquency.

​There is no schedule for auctions; they’re only done as needed. Please contact your local facility to find out where they post their auction information.